Privacy Policy

1. Introduction

Welcome to PetLog ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care management application.

This Privacy Policy is governed by the laws of India and is designed to comply with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using PetLog, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (required for authentication)
• Name (as provided by you)
• Password (encrypted and stored securely)
• Role information (admin, staff, or viewer)
• Telegram ID and username (if you connect your Telegram account)

2.2 Pet Information

To provide our pet care management services, we collect and store:

• Pet name, photos, and basic information (sex, date of birth, weight)
• Medical records and event logs (medications, vaccinations, vet visits, health conditions)
• Medication plans and vaccination schedules
• Notes and observations about your pets
• Tags and status information

2.3 Usage Data

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, access times)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Error logs and performance data

2.4 Organization/Shelter Information

If you are part of an organization or shelter using PetLog, we may collect:

• Organization name, address, and contact information
• Legal name and registration number (if provided)
• Billing and subscription information
• Member and user relationship data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our pet care management services
• Authentication: To authenticate users and manage access to accounts
• Data Management: To store and organize your pet records, medical information, and event logs
• Notifications: To send you important updates, reminders, and notifications related to your pets
• Support: To respond to your inquiries, provide customer support, and troubleshoot issues
• Billing: To process payments, manage subscriptions, and handle billing-related communications
• Security: To detect, prevent, and address security issues and fraudulent activity
• Analytics: To analyze usage patterns and improve our service functionality
• Compliance: To comply with legal obligations and enforce our terms of service

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using Supabase, a cloud-based platform that provides:

• Encrypted data storage at rest
• Encrypted data transmission (HTTPS/TLS)
• Database security with Row Level Security (RLS) policies
• Regular backups and disaster recovery procedures

4.2 Security Measures

We implement various security measures to protect your information:

• Secure authentication using industry-standard protocols
• Role-based access control to limit data access to authorized users
• Regular security audits and updates
• Secure file storage for photos and documents
• Access logging and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Within Your Organization

If you are part of an organization or shelter, your data may be accessible to other authorized members of that organization based on their role and permissions.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, including:

• Supabase (database and authentication services)
• Vercel (hosting and deployment)
• Payment processors (for billing and subscriptions)
• Email service providers (for notifications)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and view your personal information and pet records through your account
• Correction: You can update and correct your information directly in your account settings
• Deletion: You can request deletion of your account and associated data by contacting us
• Data Export: You can export your pet data in CSV format through the application
• Account Control: You can manage your account settings, privacy preferences, and notification settings
• Opt-Out: You can opt out of non-essential communications, though we may still send important service-related messages

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information is retained while your account is active
• Pet records and medical information are retained to maintain continuity of care
• Billing and subscription records are retained as required by law and for accounting purposes
• Log data may be retained for security and troubleshooting purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Children's Privacy

PetLog is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Processing and Storage Location

PetLog is designed for users in India. Your data is primarily processed and stored using cloud-based services (Supabase, Vercel) which may operate data centers in various locations. While we use reputable service providers with appropriate security measures, you acknowledge that:

• Data may be stored or processed in locations outside India
• We use third-party service providers who maintain their own security standards
• We implement reasonable security measures but cannot guarantee absolute security
• By using our service, you consent to such data processing and storage

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable Indian laws, regardless of where it is processed.

Important: If you are accessing this service from outside India, you acknowledge that data protection laws in your jurisdiction may differ from Indian laws, and we make no representations about compliance with non-Indian data protection regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice in the application

Your continued use of PetLog after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy or your use of PetLog shall be subject to the exclusive jurisdiction of the courts located in India.

If you are accessing this service from outside India, you acknowledge that:

• This Privacy Policy is governed by Indian law regardless of your location
• Any legal disputes will be resolved in Indian courts
• You may not have the same legal protections available in your jurisdiction
• We make no representations about compliance with non-Indian privacy or data protection laws

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries as soon as possible and within a reasonable timeframe.

14. Consent

By using PetLog, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our service.

By accessing or using PetLog, you represent and warrant that you are located in India and that you understand and agree to be bound by Indian law and this Privacy Policy.